Privacy Policy
About this policy
Your privacy is important to us. This is our Privacy Policy, and it sets out how Mooney & Co Estate Agents ABN 75 306 556 504 and our related entities (We, Us, and Our) collect, use and disclose your personal information.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (Cth) (the Act). The principles are designed to protect the privacy of individuals by regulating the way personal information is managed by Australian businesses. Personal information is any information that allows an individual to be personally identified.
We are bound by and acknowledge the importance of the Notifiable Data Breach Scheme, which has been addressed by Us in Our Data Breach Response Plan.
You do not have to provide Us with your personal information. However, if you do not, We may not be able to provide you with information, provide assistance in the sale or purchase of a property or provide appraisal services you request or important notices in relation to Our provision of and your use of Our products or services.
By visiting Our website, applying for, or using any of Our services or providing Us with your information, you agree to your information being collected, held, used, and disclosed as set out in this Privacy Policy.
The information We collect
We collect information that is reasonably necessary for Us to provide you with the services or products you have requested from Us, and to manage Our obligations to you under any customer contract or applicable law.
- acting as agent, buying, appraising or selling properties, managing and leasing properties, and managing strata complexes;
- marketing purposes and providing information about products and services;
- improvements to the products and services We provide; and
- enabling Us to conduct Our business and meet legal obligations.
We will only collect your sensitive information if you have provided consent. Where practicable, We will give you the option of interacting with Us anonymously.
- names, addresses, email addresses, phone numbers and other contact details;
- payment, employment, financial and reference information;
- identity documents;
- staff, suppliers and client information.
How We collect your information
We may collect your information via telephone, Our website, third party platforms, forms, email, face-to-face meetings, referrals, social media or authorised third parties.
By providing personal information to Us, you consent to Us collecting and storing this information for lawful business purposes.
How We use your information
We only use your information for the purpose for which it was provided or for related purposes you would reasonably expect, including:
- responding to enquiries;
- account administration and payment processing;
- marketing and communications (unless you opt out);
- business operations, research and compliance;
- employment and corporate governance purposes.
How We disclose your information
We may disclose personal information to related entities, service providers, government bodies and other third parties as permitted by law.
Some disclosures may involve overseas recipients, including providers based in New Zealand or the United States. Reasonable steps are taken to ensure compliance with Australian Privacy Principles.
GDPR
If you are a resident of the EU or UK, you have specific rights under the General Data Protection Regulation (GDPR), including access, correction, erasure, restriction, portability and objection.
Requests can be made by contacting the Privacy Officer at [email protected] or calling 1300 050 920.
Security of your information
We take reasonable technical and organisational measures to protect your information, including secure servers, restricted access, SSL encryption and confidentiality obligations.
However, no data transmission over the internet can be guaranteed as completely secure.
Accuracy, access and correction
You may request access to or correction of your personal information. We will respond within a reasonable time unless restricted by law.
Website & Analytics
Our website uses cookies and third-party analytics tools including Google and Meta. Cookies do not personally identify you.
Notification of Data Breaches
In the event of a data breach, We will comply with the Notifiable Data Breaches scheme and notify affected individuals and regulators where required.
How to contact Us
If you have questions or complaints, please contact:
Phone: 1300 050 920
Email: [email protected]
Website: www.mooneyandco.com.au/contact